Frequently Asked Questions
How do I participate in this promotion?
Purchase qualifying X-Rite devices within the promotional period, then submit your online claim within 90 days of your purchase date.
Following the approval of your claim, send in your Qualifying Trade-in as per the Terms and Conditions.
The qualifying X-Rite products and qualifying trade-in products are detailed on the Qualifying Products page and Qualifying Trade-ins page respectively.
For further details on how to submit your online claim Click Here.
How many times can I participate in this promotion?
You may claim cashback for up to 5 qualifying products during the promotion, as per the Terms of the promotion.
My product is not listed as a qualifying product, is it eligible for the promotion?
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
How do I prepare my proof of purchase to upload during the claim process?
Physical Copy/In Store Purchase:
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.
Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
Why can’t I select my purchase date?
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
How do I upload my proof of purchase?
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.
What payment details will I need to provide during the online claiming process?
UK residents will need to provide the following details:
- Account Number
- Sort Code
- Account Holder's Name
US & Canadian residents meanwhile will need to provide the following details:
- Account Number
- Routing Number
- Account Holder's Name
All other countries will need to provide the following details:
- BIC / Swift Code
- Account Holder's Name
I have just submitted a claim, what happens next?
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
I have submitted a claim but I haven't received any further updates, what should I do?
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.
I have received a missing information email, what does this mean and what do I have to provide?
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for Missing Information:
- Proof of purchase was not legible
- Proof of Purchase did not show the price paid, products or retailer purchased from
- An incorrect document was uploaded and not a proof of purchase
- An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
- The serial number you entered on your claim is invalid
- The bank details you provided are not matching with the claimant/company details
I have purchased a qualifying product but I do not have a qualifying trade in to return, can I still take part?
Unfortunately not, you must trade in a qualifying product to be able to take part in this promotion.
I have not made my claim within 90 days of the date on my invoice or receipt; can I still make my claim?
No, unfortunately your claim must be received within the window of 90 days from the purchase date on your proof or purchase. We cannot accept any claims made after this period.
Can I take part in this promotion and use a discount code?
Can I hand deliver my trade in unit to the recycler?
No, you must securely package up your trade in unit and send it to our recycling centre. Hand delivery will not be accepted. We recommend that you use an insured postal service to return your trade in as we cannot take responsibility for any returns which are lost, delayed or damaged in transit.
I have received a revised valuation for my trade in unit which I do not agree with. what can I do?
If your qualifying trade in is revalued, you will be notified of the fair valuation by email. From the date the valuation was sent, you have 10 days to accept or decline the proposed trade in payment. If no reply is received the valuation will be automatically accepted and processed for payment. You may elect to decline the valuation and have the trade in unit returned for a fee of £25 per device, payable before its return. If payment of the fee is not received within a further 10 working days, the Promoter will dispose of your unit.
How will I receive my cash back payment?
If you are making your claim from the UK, you will be paid in GBP, if you are making your claim from the Europe, you will be a paid in Euro’s, if you are making your claim from Switzerland you will be paid in Swiss Francs, if you are making your claim from USA, you will be paid in US Dollars and if you are making your claim from Canada you will be paid in Canadian dollars. The promoter will not held responsible for any bank charges related to receiving the cash back payment into your account.
What product information do I need to provide to complete my online cashback claim?
You will need to enter the following information as part of the online claiming process:
- A scanned copy of your invoice or receipt showing the purchase of your qualifying products
- The Serial Numbers of your qualifying products
- The name of the shop or website where you purchased the product
How long will it take to receive my reward?
Your payment will be issued within 14 days from your claim being validated.
Why have I not received my reward?
If you have received an email to confirm approval of reward, please check the following:
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
UK - 03452160011
USA - (+1) 833 799 0676
Canada - (+1) 833 933 1937
France - 0170393969
Germany - 089549986535
Italy - 0694800629
Spain - 911883747
Lines open Monday to Friday 9.00am to 5.00pm. Local call rates apply.